Return & refund
RETURNS
At Etolie, we believe in excellent customer service and we want you to be fully satisfied with your purchase. We stand behind our products and are confident that we will exceed your expectations.
100% satisfaction or your money back guaranteed. If you are not completely satisfied for any reason, we will gladly accept your return within 30 days of your purchase. No hassles, no delays - easy returns. Easy Returns Making a return has never been this easy.
Even when you are not fully satisfied, we strive to make your online shopping experience a pleasant one. We will gladly take back any item you purchased on our store for a REFUND or STORE CREDIT within 30 days of your purchase.*
- If your item is damaged on arrival, please kindly send us a photo of the damaged item to etolieparis1989@gmail.com - A $9 restocking fee may apply to returns for a refund. *Certain items are covered with a clear film to protect their outer surfaces. Removing this film will void any returns.
*Certain items are covered with a clear film to protect their outer surfaces. Removing this film will void any returns. Final sale items are not eligible for return.
If you have any questions, concerns or wish to initiate a return, please contact us here or give us an email at etolieparis1989@gmail.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at etolieparis1989@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at etolieparis1989@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.